previous tableau product key is saying it is invalid

Proxies or firewalls such as zscaler may rewrite portions of SSL certificates when Tableau tries to reach the licensing server. The synchronization error has been bypassed specifically by refreshing the key in a 32-bit version of Tableau Desktop that was already installed.Įnsure that nothing is blocking communication to or from on port 443 of the computer running Tableau Desktop or Tableau Server.įor more information, see the Licensing section of the Internet Access Requirements article.

Please contact Tableau Technical Support and provide the licensing ID for the key being refreshed or a screenshot of the Manage Product Keys refresh error.Ĭheck if a previous version of Tableau Desktop is installed, then try refreshing the product key in that version. The key may be at a maximum activation level. Please contact Technical Support and provide the license data outlined in this article: Providing License Data to Tableau Support. The license data on the Tableau Server or Tableau Desktop computer may be out of sync with the Tableau License Server. If the product key was activated offline previously due to the inability to reach out to the Tableau License Server, the refresh will fail.Īnother offline activation will need to be completed to obtain a higher license maintenance end date. Please visit the Tableau Customer Portal to obtain the updated key with the latest maintenance end date. If a key has been replaced by another key, it will not be possible to refresh the obsolete key. The new key must be activated to obtain the higher maintenance date. Verify the key in the Tableau Customer Portal matches the key being refreshed in Manage Product Keys. If, in Manage Product Keys, the key shows a maintenance end date that matches the maintenance end date in the Tableau Customer Portal, then there is no additional date to refresh. Verify in the Tableau Customer Portal that the product key has additional maintenance or a new subscription term.For this case, 'Creator' is shown in the field. If the license expiration information is being stored and managed by the server-side, no refresh is required for users who activated using Login-based License Management. If the activation was done using Login-based License Management (LBLM) or Virtual Desktop, no refresh is required.

Try the below troubleshooting steps to identify the origin of the error.

ResolutionSeveral issues may result in the error listed above. 116 tableau_error_licensing_resync_general Environment

Previous tableau product key is saying it is invalid