While scanning, the computer goes into the sleep status if OS setting is set to do so. Re-install the scanner driver after upgrading to Windows 8.1. If the scanner driver is installed in Windows 8, and if Windows 8 is upgraded to Windows 8.1 while keeping the scanner driver installed, scanning from the product (by using the SCAN button) may not be available. Re-install the printer driver after upgrading to Windows 8.1 and Enable bidirectional support is selected. If the printer driver is installed in Windows 8, and if Windows 8 is upgraded to Windows 8.1 while keeping the printer driver installed, Enable bidirectional support in the printer properties may be deselected, disabling detection of the ink level, etc. In Windows Update, update the OS and Internet Explorer to the latest version. If you do not have the MP Navigator installed, it is available for download from the 'Software' tab on the PIXMA MX310's page.- With Internet Explorer 11, a web site containing Japanese may not be printed properly. Once reinstalled, please attempt to scan using the MP Navigator. Double click or to begin the installation.įollow the on-screen prompts to reinstall the driver, reconnecting the USB cable when prompted by the installation. Once the download is complete, open your Downloads folder.ĩ. If a Save dialog box appears, click Save.Ĩ. Click the Select button next to 'MX310 series MP Driver'.ħ.

If your version is 64 bit, choose 'Windows 7 (圆4)'.ĥ. To determine which one to select, if your version of Windows 10 is 32 bit, choose 'Windows 7'. In the Operating System box, please choose 'Windows 7' or 'Windows 7 (圆4)' from the drop down box. Type PIXMA MX310 in the 'enter a model name' box and click GO.Ĥ. When the drivers are uninstalled and the 'Canon MX310 series MP Drivers' is gone from that list, close all windows.Ģ. Once the populates, click on 'Canon MX310 series MP Drivers' once and then click on Uninstall at the top.įollow the on-screen prompts to uninstall the driver. Back in Control Panel, click on Uninstall a program.Ĩ. Once removed, click on Control Panel in the upper left hand corner (or the Back button).ħ. Repeat until all 'Canon MX310 series' are removed from this window.Ħ.

Right click the 'Canon MX310 series' and left click on Remove Device.ĥ. Click on View devices and printers (or Devices and printers, depending on your view).Ĥ. In the Run window, type CONTROL PANEL and click OK.ģ. Press the Windows key on the keyboard and the letter R, then let bot go.Ģ. Once you have determined that, please disconnect the USB cable from your PIXMA MX310 and follow these steps:ġ. That being said, the Windows 7 drivers should work with Windows 10.įirst, please determien which version of Windows 10 you are using, the 32 bit or 64 bit: The PIXMA MX310 is not supported with Windows 10, as Windows 10 drivers and software are not available.

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